Frequently Asked Questions
To give you a better understanding of the system and our services, we have compiled a list of Frequently Asked Questions. As new questions arise, we will add them to this page.
FAQs
- How long does it take to set my system up?
- Once you have modified your DNS (domain name servers) entries to point to our servers which once modified takes 48-72 hours, we can set up a standard template within 24 hours (newly registered domain names also take 48-72 hours to fully propagate over the entire Internet). Fully custom designed templates take longer and are a function of the complexity of the design (but usually within 2-3 weeks). But when you order a custom design, we will set up your system immediately (24 hours) so that you can start adding content to your website.
- Can I host the system on my own server?
- At this time we do not allow the system to be externally hosted. Due to the nature of file sharing on the internet, we are forced to take precautions to see that our software is protected. In addition, we can not generally provide support on an unknown server due to certain configurations that are required. But, we offer a vast array of hosting options to meet any business online needs.
- Can I customize the templates myself?
- Yes you may. We generally would recommend that you allow us to do this for you since we cannot support any template modifications that you make. If you are familiar with PHP and HTML you may of course make the modifications yourself.
- Can I add Google Ads and Other Advertising to My System?
- Absolutely. We can incorporate Google Adds or we can install a sophisticated banner management system that allows you to manage advertising through a simple user interface.
- Do I have to call it a "cover story" or a "featured story"?
- Not at all. In the back end of the system we will continue to refer to the items by these labels, but on the front end, we can label these areas anything you wish.
- What happens if you add new features? Do I get them?
- Yes. Your yearly fees cover all upgrades to the system.
- I don't have a domain name; can you register one for us?
- Yes, we can register one for you, but we recommend you take the time to register your name with either Regiser.com or NetworkSolutions.com. This provides you with more control over your domain name.
- Do I need to have a domain name to use your system?
- No. We can host you system under what is referred to as a "subdomain". This would look like this: http://YourName.PeriodicalPublisher.com. We cannot however offer you email with this service.
- How do I adjust my images?
- This is the hardest aspect of any online presence, but this should not intimidate you, as it is much easier than most people think. You will need some type of image editing software, but in all likelihood your digital camera came with basic software that will handle this for you. We recommend Adobe Photoshop Elements to handle most of your needs. Our client tutorials section provides complete instructions on how to edit and make the most of your photos and publishing system.
